Refund Policy

Effective Date: April 15, 2025

Thank you for choosing Alperz ("we," "our," or "us"). This Refund Policy outlines the terms under which refunds or cancellations may be processed for payments made for our social media analytics tool and related services (collectively, the "Services"). We aim to ensure a fair and transparent process for all our users.

1. General Refund Policy

We strive to provide a high-quality experience with our Services. However, due to the nature of digital services, refunds are not guaranteed unless explicitly stated in this policy or required by applicable law. All refund requests will be reviewed on a case-by-case basis.

2. Subscription Plans

2.1 Monthly Subscriptions

If you are subscribed to a monthly plan, you may cancel your subscription at any time through your account settings. Upon cancellation:

• Your access to the Services will continue until the end of the current billing cycle.
• No refunds will be issued for the remaining days of the billing cycle.
• No further charges will be applied after cancellation.

2.2 Annual Subscriptions

For annual subscriptions, we offer a 7-day money-back guarantee from the date of purchase. To be eligible for a refund:

• You must request a refund within 7 calendar days of your purchase.
• Contact us at [email protected] with your account details and reason for the request.

After the 7-day period, annual subscriptions are non-refundable, but you may cancel to prevent future renewals. Access will continue until the end of the paid term.

3. One-Time Purchases

Certain features, such as premium analytics reports or add-ons, may be offered as one-time purchases. These purchases are non-refundable unless:

• The purchased feature was not delivered as described.
• You contact us within 48 hours of purchase to report the issue.

Please reach out to [email protected] to discuss any issues with one-time purchases.

4. Free Trials

If we offer a free trial for the Services, no payment is required during the trial period. If you choose to continue using the Services after the trial, you will be charged according to the selected plan. Cancelling before the trial ends ensures no charges are applied.

5. Non-Refundable Circumstances

Refunds will not be provided in the following cases:

• You change your mind after the refund period has expired.
• You fail to comply with our Terms and Conditions.
• The Services are unavailable due to third-party issues (e.g., social media platform outages).
• You used the Services extensively before requesting a refund.

6. Processing Refunds

If a refund is approved:

• It will be processed to the original payment method within 7-10 business days.
• Processing times may vary depending on your bank or payment provider.

We do not cover any fees charged by your payment provider for processing the refund.

7. Disputes and Chargebacks

If you believe a charge was made in error, please contact us at [email protected] before initiating a chargeback with your bank. We will work with you to resolve the issue promptly. Initiating a chargeback without contacting us may result in suspension of your account.

8. Changes to This Refund Policy

We may update this Refund Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with a new "Effective Date." Your continued use of the Services after such changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Refund Policy or wish to request a refund, please contact us:

Email: [email protected]

Thank you for trusting Alperz.